Talk to a real person
Questions before you order, a return to start, or something wrong with a delivery: write to us and a person answers, usually within one business day.
Email: rosune@senithu.lk
Or use the form below. Both reach the same inbox.
Before you write
- Something wrong with your mask? Send your order number and a photo. If it is faulty or damaged we replace it and you keep the original — see the returns and warranty policy.
- Where is my order? Check it any time on the order tracking page. Tracking is emailed as soon as the parcel is scanned. Orders leave a US warehouse within one business day and arrive in three to eight.
- Is it right for me? Lumina Pro is a general-wellness device, not a medical one. If you are pregnant, under 18, have a photosensitive or diagnosed skin condition, or take medication that increases light sensitivity, please speak to your doctor first. Ask us before you open the box — once a mask has been used we cannot take it back.
We read everything. If you tell us something is wrong, we would rather fix it than argue about it.