Returns and warranty
Lumina Pro is worn against your face. That shapes everything below: we will not resell a mask that has touched someone else’s skin, so once one has been used it cannot come back to us.
Sealed and unused, within 30 days
Changed your mind before opening it? Email us within 30 days of delivery and send it back sealed and unused for a full refund of the purchase price. You cover the return postage, so write to us first and we will give you the address.
Bundles are refunded as a whole. If you bought a two-pack or three-pack and want to keep one mask, tell us and we will refund the difference between what you paid and the single-mask price.
Once it has been used
We cannot accept a return, for hygiene reasons. This is normal for personal-care devices worn on the face, and it is why the product page carries so much detail — the wavelengths, the session length, who should not use it — so that you can decide before you open the box.
This does not apply to a mask that is faulty, damaged in transit or not what you ordered, and nothing here limits the rights you have under consumer law where you live. Those are covered next.
Damaged in transit, faulty or wrong item
Email rosune@senithu.lk with your order number and a photo. We will replace it or refund it in full, including any shipping you paid.
You do not need to send anything back. Keep the original or dispose of it. We would rather solve the problem than send you to a post office.
90-day warranty
Every Lumina Pro is covered for 90 days from delivery against failure in normal use: LEDs that stop lighting, a controller that will not hold its charge, a strap or cable that gives out. Same process — your order number and a photo, and we send a replacement.
The warranty covers the mask failing on its own. It does not cover drops, knocks, crushing, water damage, or a mask that has been opened up or modified.
Cancelling before it ships
Orders usually leave the warehouse within one business day. Email us as soon as you can and, if it has not shipped, we will cancel and refund it immediately.
Your refund
Refunds go back to the original payment method within five business days of us approving them. Your bank may take a few days more to show it. If you paid through an instalment provider, the refund follows their schedule.
A note on the product
Lumina Pro is a general-wellness device. It is not intended to diagnose, treat, cure or prevent any disease, and individual experience varies. Please read the precautions in the guide before your first session.
Questions about any of this: rosune@senithu.lk.